What is Route Package Protection?

We are proudly delivering an all-new shipping and protection experience powered by Route, which can be added to eligible purchases at checkout.

All orders protected by Route include Carbon Neutral Shipping. Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that we can purchase to naturally remove carbon from the air.

Plus, you'll be able to track your order in just a glance with real-time updates and one-of-a-kind Visual Tracking™ with the Route app.

Additionally, Route has your back. If your package is impacted by damage, loss, or theft, you can easily resolve an issue with Route. Terms of Service and additional information is provided at checkout.

For more information on claims, or if you have any other questions about Route, please click here.

Please Note: Once Route’s services have been utilized and the package(s) have been successfully delivered, this insurance is not eligible for a refund.

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