• Can I change the shipping address or method after placing my order?

    Because we want to ensure you receive your order as quickly as possible, we are unable to make changes to any information once your order is placed.
  • Can you ship using my FedEx/UPS account?

    Unfortunately, no. Orders can only be shipped on our accounts. We apologize for the inconvenience.
  • Do you offer expedited shipping?

    Shipping options vary based on your location. We offer at least one expedited shipping method to most destinations. All options available for your purchase will be shown at checkout.
  • How do I file a Route Package Protection claim?

    To file a Route Package Protection Claim, please click here. For any other questions regarding Route Package Protection, please click here.
  • How long will it take for my order to ship?

    Please click here to view our Shipping Policy, which includes current shipping timeframes.
  • How much is shipping? Is expedited shipping available, and what is the cost?

    We offer free standard shipping on all orders*. We also provide expedited shipping options for your convenience, which are available for selection during the checkout process. The specific offerings and associated costs vary based on the product you're purchasing and its destination. These detail...
  • What is Route Package Protection?

    We are proudly delivering an all-new shipping and protection experience powered by Route, which can be added to eligible purchases at checkout. All orders protected by Route include Carbon Neutral Shipping. Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase o...
  • When will my order be shipped and how can I receive my tracking information?

    When opting for Free (Economy) Shipping, your order may take up to 3 business days to process. Once processed, we will ship via FedEx Ground from Tampa, Florida. Tracking information will be provided at this time via email. Concurrently, the tracking information will be updated within your Route ...
  • Why am I being charged a Retail Delivery Fee?

    Although we do offer Free shipping to the state of Colorado, as it is part of the contiguous United States, we are legally required to charge a Retail Delivery Fee of $0.27 in accordance with state (of Colorado) law. This fee is non-negotiable and is remitted to the state of Colorado in complianc...