What steps should I take if my device arrives with a problem?

In the rare event that your device encounters an issue upon arrival, rest assured that our customer service team is readily available to assist you. To initiate a return or seek resolution, simply connect with us via the chat box located at the bottom right-hand corner of our website.

For a streamlined experience, please have the following details prepared:

  • Your order number
  • A detailed description of the issue you're encountering
  • Any troubleshooting steps you've already undertaken
  • A video or photo showcasing the issue, if applicable

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