Company & Product Information

  • Can I trust your company?

    Absolutely. We have been in business for over 25 years and have hundreds of reviews posted at ResellerRatings.
  • Do I need to erase my data before sending my device to you?

    We highly recommend erasing your personal data before sending your device to us for any reason. We erase all devices upon arrival and are not responsible for data loss or recovery.
  • Do you have a retail store?

    To maintain the lowest pricing in the industry, we do not operate as a traditional retailer. Our facility consists of offices and warehouse space with no showroom. The only way to browse our inventory and place an order is through our website.
  • Do you install any upgrades I add to my product?

    Yes; any internal hardware upgrades are installed prior to shipment.
  • Do you offer any discounts for students/teachers/etc.?

    We have partnered with to offer special cash back bonuses to verified shoppers, including first responders, military, students, teachers, and more. For more information or to get verified, please click here.
  • Do you offer any upgrades?

    Upgrades are limited (based on inventory) to the options found on each product listing page. Additional accessories are available here.
  • Do you offer custom OS installations?

    Unfortunately, no. We apologize for any inconvenience.
  • Do your products come pre-installed with Microsoft Word, GarageBand, or other software?

    Any device you purchase from us will not include any additional software outside of the base suite of applications that come with a fresh installation of macOS. Our team is unable to pre-install any additional software on the devices we offer. Once you have received your product, you will have th...
  • Do your products include accessories like a power cable, keyboard, and mouse?

    We include all necessary power accessories with your device. For instance, a desktop will come with a power cable, a laptop with the appropriate charging cable, and an iOS device with a lightning cable and USB power adapter. In an effort to keep our costs low, our desktops don't automatically in...
  • How can I buy products in bulk?

    If you are interested in purchasing products in bulk, please contact our Volume Sales team here.
  • How can I order from mac of all trades?

    In order to keep prices as low as possible we only accept retail orders through our website. At this time we are unable to conduct phone orders or accept payment methods other than those listed at the time of checkout. We apologize for any inconvenience.
  • How can I print my prepaid shipping label?

    After purchasing a prepaid shipping label and receiving it in your email, simply download the PDF and print using any printer.
  • How can I sell my product to your company?

    If you are interested in selling less than five products, please visit mac me an offer. If you are interested in selling five or more products, please contact us here.
  • How do I contact you?

    We offer multiple convenient ways for you to contact a representative! The easiest way to contact us is to click the "Chat With Us" link at the bottom of our website. You can also click "Contact Us Directly" from our FAQ page.
  • How do you refurbish the products?

    Learn more about the mac of all trades Certified Refurbished process here.
  • How long will a laptop battery last?

    The expected battery life on a full charge varies depending on the age and model of the notebook. Please see here for more information regarding our battery guarantees.
  • Is it possible to view images of the computer before purchasing?

    We understand the importance of having detailed information about your purchase. However, due to our automated inventory and order fulfillment process, we can't provide images or device-specific details. What we can assure you is the quality of our products and a 14-day no-hassle return period sh...
  • Is this product compatible with specific software like Adobe Photoshop, Microsoft Word, etc.?

    Our customer service department does not have information on the compatibility of any particular product with specific software applications. For your convenience, you can usually find the minimum hardware requirements for any software by conducting an online search, using the formula: [Software...
  • Is your site secure?

    Absolutely. Our website has been validated to have a SSL certificate which provides industry standard data encryption of information transferred from your computer to the website. Serving the Apple community since 1995, we have an A+ Rating with the Better Business Bureau.
  • What is the condition of the products?

    Regardless of the condition grade you select, rest assured that every device you purchase from us will be fully operational. The condition grade solely refers to the device's cosmetic appearance, allowing you to choose an option that fits your preference and budget. Here's a breakdown of what eac...
  • What is your return/warranty policy?

    Please see our returns and warranties page for complete details.
  • What product do you recommend for my specific needs?

    For those seeking a computer for general use, we recommend investing in the newest device that aligns with your budget. Devices that can update to the latest version of macOS generally offer extended software compatibility, thereby maximizing the longevity of your investment. If you have special...
  • What products do you have in stock?

    Our website directly reflects our inventory and updates in real-time. Models we have in high quantity can also be found in the volume buyers section at a discount, with a minimum purchase of ten (10) units.
  • Why am I unable to add this item to my shopping cart

    Please ensure that you have properly configured your product for purchase on the right side of the listing. Ensure that you make a selection in each of the available categories. You will not be able to add the item to your cart until this has been completed.  
  • Why does the price change when I select different options on a product listing?

    When you first land on a product listing, the base price displayed represents the starting cost for that particular device. Should you opt for premium features, such as increased RAM storage or a higher condition grade, the price will dynamically update in real-time to reflect the additional cost...